Alternative reply
I am sorry, but this item is currently out of stock. We expect it back by [date]. In the meantime, I can recommend [alternative] with similar features.
Customer Service
Reply When an Item Is Out of Stock
Helpful customer responses with alternatives and next steps. Choose the tone that fits your situation, then copy and personalize it.
Notify reply
This item is temporarily unavailable. I can add you to our notification list and contact you as soon as it returns.
Refund reply
Unfortunately, the item is no longer available. We can issue a full refund or help you select a suitable alternative.
Related replies
Customer Service
Reply to a Customer Complaint
Calm, accountable responses that move toward a solution.
Customer ServiceReply to a Refund Request
Useful responses for approvals, reviews, and missing information.
Customer ServiceReply to a Negative Review
Public responses that acknowledge concerns and protect trust.