Use specific, fair feedback that supports improvement.
Describe observable behavior
Describe observable behavior with concrete facts, respectful wording, and a clear next step. Keep the message focused on what the recipient needs to understand or do.
Explain the impact
Explain the impact with concrete facts, respectful wording, and a clear next step. Keep the message focused on what the recipient needs to understand or do.
Agree on a next step
Agree on a next step with concrete facts, respectful wording, and a clear next step. Keep the message focused on what the recipient needs to understand or do.
Quick reply checklist
- Acknowledge the message or situation.
- State your answer or purpose clearly.
- Include only relevant context.
- End with a useful next step.
- Check names, dates, facts, and tone.